The following General Terms and Conditions / Terms of Payment (hereafter
referred to as Terms and Conditions) apply to all orders, offers,
deliveries, and services that are carried out. Specific data regarding
an order cannot be called up on the Internet due to security
considerations. The data will rather be handled confidentially in
accordance with our Data Protection Conditions.
The relevant version of the Terms and Conditions will apply.
1. Scope
The following Terms and Conditions apply solely to all contracts,
deliveries, and other services - to the extent that they have not been
modified or excluded through the express written agreement of the seller.
Consultation, advice, and recommendations are always to be considered as
nonbinding, informal, and gratuitous unless there has been an express
written agreement to the contrary. Independent obligations cannot be
created thereby. Conditions imposed by the buyer do not become binding
even when the seller has not expressly taken exception to them once
again.
2. Offer and Acceptance
A sales contract enters into effect once we issue a delivery
confirmation. The prices are those in effect at the time of the order.
Our offerings over the Internet (at our site) may be treated as a
catalogue with price listings. If the seller enters into collateral
agreements or warranties that go beyond the terms of the written sales
contract, then these must always be confirmed in writing by the seller.
3. Delivery Deadlines and Delay
Goods that are in stock will be sent within 1-3 workdays after payment has
been credited to our account. If the goods ordered are not in stock,
then we will make every effort to make the quickest possible delivery.
Delivery takes place with the reservation that 11freunde themselves
receive delivery in a proper and timely fashion. The customer will be
promptly informed if there is going to be a delay in delivery of longer
duration. Delivery deadlines and dates are agreed to only as
approximations unless the seller has made a written commitment that he
expressly acknowledges as binding. No claim for damages exists – even in
the case of late or incomplete delivery – unless there has been gross
negligence. Partial deliveries are acceptable. The delivery deadline
will be extended – even in the case of delay – as reasonable in case of
force majeure and all unforeseeable hindrances that lie outside the
power of the seller. This is also the case when such circumstances hold
sway with the seller’s suppliers and their subcontractors. In important
cases the seller will promptly inform the buyer of the onset and
termination of such hindrances. If the seller is prevented from
performing because of events of this nature then he is entitled to
rescind the contract. The buyer may demand clarification from the seller
as to whether he is withdrawing from the contract or intends to deliver
within a reasonable period of time. If the seller does not issue a
clarification then the buyer may withdraw from the contract.
4. Packaging, Shipping
There will be no special charge for packaging. The seller will ship
goods in a manner so as to prevent breakage. The route and manner of
shipping are left to the seller to determine. The seller will generally
use a DHL Deutsche Post Euro Express package.
5. Prices and Shipping Costs
Prices represent the final price and are quoted in EUR inclusive of the
statutory VAT, in addition to and if necessary, shipping costs.
6. Payment and Delay
Customers are provided with various payment methods. We offer the
following options.
Prepayment to the following account:
Account holder: Thomas Lajko
Account Number: 0 580001
Bank Identification Code: 20070024
Deutsche Bank Hamburg
For international payments:
IBAN: DE85 2007 0024 0058 0001 00
BIC (SWIFT-CODE): DEUTDEDBHAM
PAYPAL Internet banking presents the following options from PAYPAL
Business:
Direct payment from the customer’s Paypal account.
Credit card payment through the customer’s Paypal account.
The prepaid shipping costs per item are:
Within Germany: 7 Euro handling costs.
Other EU nations, nations not belonging to the EU: Shipping costs
available upon inquiry.
7. Reservation of Title
The seller retains title to the goods until all of his claims against
the buyer have been met, whether arising from the business transaction –
including claims arising in the future – or from contracts concluded at
the same time or at a later date.
8. Warranty
11freunde provide a warranty for the statutory warranty period of 24
months. The period begins to run upon delivery of the goods.
9. Liability
The use of all content made available on this website takes place at the
user’s own risk. Tom Lajko is not liable for any damages arising
therefrom. Exceptions to this exclusion from liability are intentional
acts and situations where liability is prescribed by statute. Any
liability for damages on the part of Tom Lajko and his assistants –
whether or not contractual in basis and regardless of its basis in law –
is restricted to gross negligence and intentional acts. Damages for
breach of important contractual duties are limited to foreseeable ones
common to the type of contract entered into. This limitation applies to
the extent that intention or gross negligence is not at issue, and to
the extent that there is no liability for wrongful death, bodily injury,
or damage to health.
10. Right of Revocation
Your order is no longer binding if you cancel within 2 weeks of receipt of
the goods. In the case of an effective revocation, each party is to
return or refund in order to recompense the other party for his
performance. If the customer cannot return all or only part of the goods
– or can only return them in a deteriorated condition – the seller may
be entitled to compensation for lost value. Damages do not arise when
goods have deteriorated merely because they have been tried out by the
buyer, for example, in a retail shop. Damages for lost value can be
avoided when the buyer does not treat the goods like an owner and
refrains from activities that could affect their value. Items that can
be mailed as parcels are to be returned in this manner. When goods are
to be returned the seller is to use the original packaging (providing
proof against breakage) that they were sent in.
Cancellation does not require statement of a reason. The buyer can
inform the seller of cancellation in writing (through letter, fax, or
email) or simply (by implication) in that he returns the goods. The
two-week cancellation deadline will be met if the goods are mailed
during this period to the address listed below. Once the goods have been
returned in accordance with the deadline the sales contract will be
rescinded and any payments the buyer has already made reimbursed. The
seller bears the cost of returning the goods if the order’s value did
not exceed that of 40 Euro.
11. Place of Performance, Place of Jurisdiction
Place of performance and the exclusive place of jurisdiction for
merchants is Hamburg. German law applies.
Do you have further questions? Please direct them to:
11freunde
Tom Lajko
Schanzenstr. 101
20357 Hamburg
Germany
Responsible for the shop: Tom Lajko
E-mail:
Domain: 11freundeskreis.com Turnover ID number: DE 206565714 Tax account number: 57/075/45102
Data
Protection Terms
We will be using your inventory data exclusively for the purpose of
handling your orders. All customer data will be stored and handled in a
manner that does not conflict with the relevant provisions of the German
Data Protection Act (BDSG) and the Teleservice Data Protection Act (TDDSG).
You will at all times have the right to information about your data (free
of cost). Moreover, you will have the same right to revise, block, or
erase the data stored. In order to make use of these rights, please
contact us at
or send us your request by
regular mail or by fax.
Your personal data – including your home and e-mail addresses - will
only be given to third parties with your express permission which you
may revoke any time. The service providers who work with us provide an
exception as they require data to process the orders. Shipping firms
that have been entrusted with delivery and credit institutions that have
been entrusted with processing payment are examples of such service
providers. In such cases, the extent of the data released is restricted
to the minimum amount necessary.
We have implemented security measures – both technical and within our
organization – that protect the data you have provided from accidentally
or intentionally being tampered with, lost, or corrupted. Our security
system prevents unauthorized third parties from gaining access to your
data.
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